Privacy policy
Privacy Policy – QUE
Last updated: 1st April, 2024
This Privacy Policy describes how QUE (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from que.com.pk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to any user of the Services — whether a customer, website visitor, or any individual whose information we collect under this policy.
By using or accessing any of the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or regulations. Whenever changes occur, we will post the updated Policy on the Site and revise the “Last updated” date.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information about you from multiple sources. The type of information we collect depends on how you interact with us.
In addition to the uses described below, we may use your information to communicate with you, manage and deliver our Services, comply with legal obligations, enforce our terms, and protect both our users and our platform.
Information We Collect
1. Information Provided Directly by You
When you use our Services, you may provide:
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Contact details: Name, email address, phone number, home/shipping address
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Order details: Billing address, shipping address, payment confirmation, phone number
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Account details: Username, password, security questions
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Shopping activity: Items viewed, added to cart, saved to wishlist
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Customer support messages: Any content you share when contacting us
Certain features may not work if you choose not to provide specific information.
2. Information Collected Through Cookies
We automatically collect Usage Data through cookies, pixels, and similar tracking technologies, including:
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Device information
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Browser type
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IP address
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Network details
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Interaction logs (pages viewed, time spent, etc.)
Cookies help us improve the Site, remember your preferences, run analytics, and personalize the user experience.
3. Information from Third Parties
We may receive information from third-party partners, including:
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Website and hosting partners (such as Shopify)
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Payment processors (card details, billing address, transaction verification)
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Analytics and marketing tools
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Advertising platforms
Any information received from third parties is treated according to this Privacy Policy.
How We Use Your Personal Information
Providing Products & Services
We use your information to:
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Process payments
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Fulfill orders
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Manage accounts
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Send order notifications
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Handle returns and exchanges
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Enable product reviews
Marketing & Advertising
We may use your information to:
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Send promotional SMS, emails, or notifications
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Show personalized ads on our Site and other platforms
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Improve ad relevance
Security & Fraud Prevention
We use your information to:
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Detect and investigate suspicious or illegal activity
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Protect your account
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Enhance overall platform security
Communication & Support
We use your information to:
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Respond to your messages
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Improve customer service
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Enhance user experience
Cookies
We use cookies to power our online store, personalize content, run analytics, and optimize performance.
Most browsers accept cookies by default; however, you can block them — but doing so may affect certain features.
For Shopify-related cookies, visit: shopify.com/legal/cookies
How We Disclose Personal Information
We may share your information with:
Service Providers
Such as:
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Payment processors
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Delivery/shipping partners
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Customer support tools
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Data analytics platforms
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IT and security service providers
Business & Marketing Partners
Including Shopify and advertising networks.
With Your Consent
For example, when integrating social logins or review tools.
Corporate Group / Affiliates
To efficiently operate our business.
Legal or Business Transfers
Such as compliance requests, mergers, or restructuring.
We do NOT sell or share sensitive personal information.
User-Generated Content
Any reviews or content you post publicly may be visible to anyone.
We cannot control third-party access or misuse of such information.
Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for their:
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Content
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Privacy practices
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Security measures
You should review their policies before interacting.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect their information.
If you believe a child has submitted data, contact us for removal.
Security & Retention
While we use modern security measures, no system is 100% secure.
We retain personal information only as long as needed for:
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Account management
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Compliance with legal obligations
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Dispute resolution
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Business operations
Your Rights and Choices
Depending on your region, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion
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Request data portability
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Opt-out of targeted ads
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Withdraw consent
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Restrict processing
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Manage communication preferences
We may verify your identity before processing requests.
Complaints
You may contact us with any concerns. If unsatisfied with our response, you may escalate to your local privacy authority where applicable.
International Users
Your data may be stored or processed outside your country, including in regions where our partners (such as Shopify) operate.
We rely on legally recognized transfer mechanisms where required.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
📞 +92 300 4556494
📧 pakistanque@gmail.com
🌐 que.com.pk